Shape customer satisfaction as a Customer Experience Lead at Scotiabank in Sherbrooke, QC. Lead a dynamic team focused on customer relationships and effective service management.

In this key role, you will guide your team of Customer Experience Associates, ensuring top-notch service and adherence to Scotiabank's values. Your leadership will be crucial in addressing customer issues and enhancing branch service delivery through creative practices and change management.

Key Responsibilities: • Lead and develop your team for superior service • Strengthen customer relationships with personalized support • Handle emergencies and customer complaints effectively • Propel branch success by optimizing customer interactions • Assist in the rollout of new service policies

Requirements: • Strong leadership and coaching abilities • Experience managing a customer service team • Flexibility to adapt to branch scheduling needs • Background in the banking industry is preferred • Proficiency in both English and French required

Drive your team's performance and foster exemplary customer experiences at Scotiabank.

📌 Scotiabank Customer Experience Manager (Winnipeg)
🏢 Scotiabank
📍 Winnipeg