Are you a self starter who loves technical challenges? Are you passionate about delivering high-quality, user-friendly solutions? We are seeking a passionate and experienced Technical Product Owner to join our team and lead the development and optimization of our Customer and Producer Storefronts.

The ideal candidate will have a strong technical background and a deep understanding of customer‑centric product development. In this role, you will be responsible for communicating effectively with business stakeholders, gathering business requirements, and translating them into actionable technical stories for the development team. As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives.

You will also be responsible for planning the technical roadmap, prioritizing features, and ensuring that delivery is on track to meet business objectives. Your leadership will be crucial in driving innovation and maintaining a seamless communication experience for our customers. John Hancock continues to transform as a digital, customer‑centric organization.

As a part of this ongoing transformation, we are building digital solutions and leveraging vendor capabilities based on the latest technologies. The customer is the focus of everything we do, and millions of customers rely on our products daily. Lead the Customer and Producer Storefronts team to deliver a seamless and efficient communication process for our customers.

Utilize data and customer feedback to continuously improve the digital communication experience.



Act as the primary liaison between stakeholders and the development team, ensuring clear communication and understanding of product vision and goals. Monitor and report on product performance, making data-driven decisions to enhance the customer experience.

Monitor system performance, identify optimization opportunities, and ensure seamless operation. Develop and maintain technical documentation for business and technical processes. Lead the development and execution of a long‑term platform strategy aligned with technology architectural and business goals.

Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience). ~5+ years of experience in a project management, technical product owner, platform owner, engineer, or similar role ~ Experience with project tracking software ( e.Experience with Agile methodologies ~ AWS, Azure) ~ Experience with DevOps principles and tools ~ Experience with version control systems (e.g., Strong understanding of life insurance industry workflows and processes, particularly relevant to the products being used Experience with program and agile delivery methodologies We'll recognize and support you in a adaptable environment where well‑being and inclusion are more than just words.



Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify John Hancock Life Insurance Company (U.S.A.) #

📌 Senior Agile Product Owner Remote (Toronto)
🏢 Manulife Financial
📍 Toronto