Elevate your career with PNC as a Senior Customer Service Representative Specialist, based remotely. This role requires solid problem-solving skills and proficiency in customer management across multiple channels. PNC seeks an experienced professional who will support a sophisticated client base within the Treasury Management Care Center.

As a Senior Customer Service Specialist, you'll leverage advanced tools and skills, dealing with inquiries in a fast-paced environment. Your focus will be on delivering solutions while maintaining high customer satisfaction consistent with PNC's core values. Key Responsibilities:

- Handle advanced customer service inquiries for complex products
- Investigate and resolve issues efficiently across multiple channels




- Deliver the CARES model to enhance customer experiences
- Document and minimize customer interactions effectively
- Mentor and coach the customer service team as needed Requirements:
- Requires 3+ years of relevant experience
- Associates degree or equivalent experience
- Bilingual in Spanish is strongly preferred
- Ability to manage multiple priorities effectively
- Proven problem-solving and decision-making skills Utilize your expertise in customer service and relationship building with PNC to drive exceptional client experiences.

📌 Senior Customer Service Specialist at PNC (Calgary)
🏢 Visa Hunt
📍 Calgary