Drive enterprise customer success with Trilogy as a Senior Customer Success Manager. Lead high-value renewals and optimize AI-driven sales execution for long-term client retention.

This senior role requires seasoned professionals experienced in managing enterprise accounts, negotiating substantial contracts, and enhancing renewal strategies. At Trilogy, you're not just another cog; you'll reinvent sales with AI insights and hands-on executions. Your focus will be on high-touch customer interactions, aligning on value propositions and minimizing churn.

Key Responsibilities: • Own the renewals cycle for high-value enterprise accounts • Lead strategic conversations with key customers for renewals • Define and refine B2B renewals playbooks and sales strategies • Negotiate and close multi-million-dollar renewal deals • Engage with economic buyers to overcome objections

Requirements: • 8+ years in CSM or account management roles • Proven track record in managing complex renewal cycles • Solid English proficiency for effective communication • Experience with AI tools in professional settings • Flexibility to work during U.S. business hours

Leverage your expertise to shape the future of AI-driven sales at Trilogy.

📌 Senior Customer Success Manager at Trilogy (Winnipeg)
🏢 Crossover
📍 Winnipeg