Job Type: Management and Administration Job Status and Duration: Full Time (FT), Regular (R) Location: Transit - Sandalwood Facility Posting Date: 08/26/2026 Reporting to the Senior Manager, Operations, this role provides supervision to Transit Supervisors, Service Delivery to ensure delivery of all scheduled transit services with customer satisfaction and safety in mind. Provides daily direction, coaching, support, guidance, supervision, information, and overall leadership to Supervisors, Service Delivery. Provides immediate coaching to Transit Operators and transitions follow up to the Senior Supervisor, Operations.

Supervises staff, plans and assigns work duties, arranges staff schedules and overtime to ensure work is being completed to achieve approved service levels. Responsible for the Supervisor's Report of Employee Accident (SREA) process, claims management, return to work, and staff accommodations. Administer transit absenteeism control program and take actions to reduce absenteeism if needed.

Provide performance documentation and participate in disciplinary action as required. Ensure staff receive the appropriate training and are kept current on industry technical requirements and legislative changes, as well as divisional goals and objectives. Interview, recruit and hire staff to meet operational effectiveness.

Contributes towards new policies and standard operating procedures to meet the service plan and strategic goals. Investigates, identifies, and corrects systemic issues and service challenges, deals with emergency situations, system disruptions and employee issues. Ensures effective coordination of all resources (people, equipment, vehicles) to ensure daily service requirements are met in a cost-effective manner.

Approves payroll and vacation.

Oversees Service

Delivery. Ensures daily scheduled service delivery and responsible for implementing strategies for minimizing service delays and service cancellations.



Ensures on-time service performance and address any operational issues. Responsible for Transit Control, Dispatch, On-Road supervision of Supervisors, Service Delivery, and Terminal operations. Supervise staff, plan and assign work, arrange staff schedules, to ensure work is being completed to achieve approved service levels.

Observes

Supervisors and Transit Operators on the road, monitors on-road service delivery and transit terminals operations, prepares reports and makes recommendations for service improvements. Communicates with the Customer Experience team to provide timely service-related updates.

Performance

Management. Provides performance feedback, guides, and coaches. Provides and/or arranges training. Assists with the recruitment and orientation of current employees. Regularly reviews and evaluates field operations and service delivery methods/processes and provides feedback and suggestions to senior operations staff, with a view to streamlining/updating practices, assuring compliance with standards/procedures and health & safety, and fostering excellence in customer service.

Ensures the equipment required by the Supervisors, Service Delivery is in working order and meets safety standards. Oversees the record-keeping of company assets and accountable for the distribution and return of company assets.

Provides Customer

Service. Answers queries and responds to requests from internal and external customers (i.e. transit users). Is available to assist in the handling of emergencies.

Support

Management. Forecasts staffing needs for workforce planning. Diploma in Business, Human Resources,



transportation planning and/or a combination of education and work experience in a related field. ~Extensive knowledge of complaint investigation and strong public relations/customer service orientation. ~ Must be able to work variable hours and days of week, including overnight shifts. ~ Computer proficient in Microsoft Office. ~ excellent interpersonal skills in a diverse community.

Various tests and/or exams may be administered as part of the selection criteria.

Interview: Our recruitment process may be completed with video conference technology. As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager.

The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If you would like to request content in an alternate format, please contact the Accessibility office by submitting a new Alternate Format Request. #

📌 SENIOR SUPERVISOR, SERVICE DELIVERY (Brampton)
🏢 City of Brampton
📍 Brampton