We are seeking an experienced Senior Technical Lead – Atlassian Guard to lead the administration, security operations, governance, and technical support of Atlassian Cloud environments within an enterprise technology organization.

The successful candidate will have solid hands-on expertise in Atlassian Guard, Atlassian Administration, Jira, Confluence, identity and access management, SaaS security, audit monitoring, and data protection controls . This role will work closely with customer stakeholders, security teams, service owners, Atlassian administrators, and technical support teams to establish and maintain a secure, governed, and operationally reliable Atlassian Cloud environment.

Key Responsibilities

- Lead the day-to-day technical delivery, administration, and operational support of Atlassian Guard and related Atlassian Cloud security capabilities .
- Administer organization-level security policies covering authentication, user security, external users, API token governance, data security, audit logging, and security monitoring.
- Define, implement, and maintain identity and access management (IAM) controls, including SSO, SAML, SCIM, user provisioning, managed accounts, groups, authentication policies, and external collaborator controls.
- Configure and maintain data security controls across Jira, Confluence, and other Atlassian Cloud applications, including data classification, public-link restrictions, export controls, third-party application access, and data-sharing governance.
- Monitor audit logs, administrative activity, user activity, alerts, and security events, coordinating investigation and remediation with security and platform teams.
- Support threat detection, sensitive data detection, data loss prevention, redaction/remediation workflows, and security alert triage where Atlassian Guard Premium capabilities are applicable.
- Coordinate integrations between Atlassian Cloud and enterprise platforms, including SIEM, ITSM, identity providers, monitoring solutions, APIs, webhooks, and reporting platforms .
- Lead incident, service request, problem, change, and release activities related to Atlassian Guard configuration, security policies, and operational support.
- Collaborate with customer stakeholders, security teams, service owners,



and platform administrators to establish effective security and governance practices.
- Provide technical guidance and mentorship to developers, administrators, and support analysts on Atlassian Cloud security and governance best practices.
- Develop and maintain technical documentation, including solution designs, SOPs, runbooks, governance standards, RCA documents, audit evidence, release documentation, and knowledge articles.
- Identify and implement continuous improvement opportunities to strengthen the Atlassian security posture, improve access governance, and reduce operational risk.

Required Qualifications & Experience
- 10–15 years of IT experience , with strong experience in Atlassian Cloud administration, security operations, identity governance, or SaaS application security.
- Strong hands-on experience with Atlassian Guard, Atlassian Administration, Jira, Confluence, and Atlassian Cloud organization-level administration .
- Solid understanding of enterprise identity and access management concepts, including:
- SSO
- SAML
- SCIM
- User provisioning
- Managed accounts
- Groups and authentication policies
- External-user governance
- Experience with audit logging, security monitoring, access reviews, API token governance, user lifecycle management, and administrative reporting.
- Experience supporting data protection capabilities such as DLP, data classification, public sharing controls, export restrictions, and third-party application governance .
- Experience with threat detection, sensitive-data alerts, security incident triage, remediation workflows, SIEM integration, or security operations processes is preferred.
- Knowledge of the broader Atlassian ecosystem, including Jira Software, Jira Service Management, Confluence, Bitbucket, and Marketplace application governance .
- Experience with ITIL-based incident, service request, problem, change, release,



and knowledge management processes .
- Experience working within managed-services, enterprise security, SaaS governance, compliance, or regulated environments is preferred.
- Demonstrated ability to lead technical teams, coordinate escalations, perform peer reviews, and deliver work within agreed SLAs.
- Excellent communication and stakeholder-management skills.

Technical Skills : Atlassian & SaaS

- Atlassian Guard
- Atlassian Administration
- Atlassian Cloud
- Jira
- Confluence
- Bitbucket
- Jira Service Management
- SaaS governance

Identity & Access Management

- SSO
- SAML
- SCIM
- User provisioning
- Managed accounts
- Groups
- Authentication policies
- Role-based access control
- Least-privilege controls
- User lifecycle management
- Service-account governance
- API token governance
- Access reviews

Security & Data Protection

- Data security policies
- Data Loss Prevention (DLP)
- Data classification
- Public-link and sharing controls
- Export restrictions
- Third-party application access controls
- Audit logs
- Security monitoring
- Threat detection
- Sensitive-data detection
- Alert triage
- Security incident response coordination
- Redaction and remediation workflows

Enterprise Integration & Operations

- SIEM/SOC integrations
- Identity-provider integrations
- ServiceNow / Jira Service Management
- APIs and webhooks
- Enterprise reporting platforms
- ITIL
- Change and release management
- Operational dashboards
- SOPs and runbooks
- RCA and knowledge management

Preferred Qualifications
- Experience supporting large-scale enterprise or regulated environments .
- Exposure to utility-sector or highly governed technology environments.
- Understanding of Zero Trust, data protection, privacy, compliance, and enterprise cloud-security practices .
- Experience working collaboratively across security, infrastructure, application, service-management, and platform teams.

Key Competencies
- Technical Leadership
- Atlassian Cloud Security
- Identity & Access Governance
- SaaS Security & Governance
- Enterprise Stakeholder Management
- Security Operations
- Incident & Problem Management
- Risk & Compliance
- Continuous Improvement
- Technical Documentation

📌 Senior Technical Lead – Atlassian Guard (Vancouver)
🏢 N2P Systems
📍 Vancouver