At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative workplace that supports creativity and growth. On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers.

You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

The Senior Technical Program

Manager is responsible for establishing, coordinating, and governing the integrated readiness programs required to bring Bell's AI Fabric data centres from construction into production operations. This role serves as the central program integration function across Engineering, Construction, Procurement, Network Architecture, Vendor Management, Health & Safety, Human Resources, ServiceNow, Asset Management, and Site Operations teams. The successful candidate will develop integrated readiness plans, track critical milestones, manage cross-functional dependencies, and provide executive visibility to ensure all operational, staffing, safety, technology, and vendor readiness requirements are completed prior to facility go-live.

The role is focused on program governance, readiness planning, risk management, and execution oversight, ensuring Bell AI Fabric facilities are prepared for Day 1 operations through disciplined program management and stakeholder coordination.

Program

Management & Readiness Governance Develop and maintain integrated readiness plans across multiple AI Fabric projects and sites. Establish program governance structures, readiness criteria, stage gates,



and acceptance milestones. Coordinate readiness activities across all participating business units and delivery teams.

Monitor critical-path activities and manage cross-functional dependencies. Identify and elevate risks, issues, and schedule impacts affecting operational readiness. Establish operational readiness frameworks supporting commissioning-to-operations transition activities.

Coordinate readiness requirements for site turnover and operational acceptance. Ensure readiness plans address staffing, training, processes, vendor support, systems, tools, documentation, and governance requirements. Validate completion of readiness activities prior to customer onboarding and production operations.

Partner with Human Resources and functional leaders to coordinate workforce readiness plans. Track recruiting, onboarding, training, certification, and competency milestones required for site startup. Coordinate organizational readiness activities across operational, technical, vendor management, network operations, and support teams.

Collaborate with Procurement and Vendor Management teams to ensure operational support models are established prior to site launch. Technology & ServiceNow Readiness Coordinate readiness activities supporting ServiceNow, Asset Management, CMMS, and operational support platforms. Track implementation milestones associated with asset onboarding, maintenance programs, work management processes, inventory management, and operational reporting.





Coordinate with Network Architecture and Technology Operations teams to monitor readiness activities supporting site activation. Track network commissioning, carrier delivery, monitoring integration, and operational support requirements. Ensure dependencies related to DCIM, EPMS, monitoring, alarming, and operational tooling are incorporated into readiness plans.

Coordinate customer technology onboarding readiness requirements and associated milestones.

The Senior Technical Program

Manager is accountable for: Risk identification, mitigation tracking, and escalation ServiceNow and operational systems readiness coordination Adequate knowledge of French is required for positions in Quebec.

Position Type: Management Job Status: Regular - Full Time For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of perks to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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📌 Senior Technical Program Manager/Technical Manager (Ottawa)
🏢 Bell Canada
📍 Ottawa