Senior Technical Support Engineer – Incident Lead (Remote) (Canada)

Senior Technical Support Engineer – Incident Lead (Remote) (Canada)

17 Sep
|
Visa Hunt
|
Canada

17 Sep

Visa Hunt

Canada

VGS is seeking an experienced Technical Support leader for its remote-first team, focused on resolving complex incidents, communications, and cross‑team coordination. You will own customer-facing updates, drive maintenance windows, and coordinate with engineering and GTM teams to minimize impact while maintaining SLAs.

The role emphasizes hands‑on debugging, runbook creation, and customer training. A CS degree is preferred; robust English and PT-hour availability are required.

📌 Senior Technical Support Engineer – Incident Lead (Remote) (Canada)
🏢 Visa Hunt
📍 Canada

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