Position Summary The Service Advisor acts as the primary liaison between customers and the Automotive Service Centre at Canadian Tire. This role is responsible for delivering exceptional customer service, accurately assessing customer needs, coordinating vehicle repairs and maintenance, and ensuring a smooth workflow between customers and technicians.

Key Responsibilities

Customer Service

- Greet customers promptly and professionally.
- Listen carefully to customer concerns and accurately document vehicle issues.
- Provide clear explanations of recommended repairs and maintenance services.
- Prepare accurate repair estimates and obtain customer authorization.
- Keep customers informed of repair progress, delays, or additional work required.
- Handle customer concerns and complaints in a skilled and courteous manner.

Service Coordination

- Open and close work orders accurately and efficiently.
- Schedule service appointments and manage daily workflow.
- Communicate effectively with automotive technicians regarding repair details.
- Ensure parts availability and coordinate with the Parts Department when necessary.
- Verify completed repairs meet quality and safety standards before vehicle delivery.

Sales & Performance

- Promote preventative maintenance and additional services when appropriate.
- Meet or exceed sales targets and service performance goals.
- Support promotional initiatives and company programs.





Administrative Duties

- Maintain accurate customer records and service documentation.
- Process payments and explain invoices to customers.
- Ensure compliance with company policies, safety regulations, and procedures.

Qualifications

- High school diploma or equivalent required.
- Previous experience in customer service or automotive service environment preferred.
- Strong communication and interpersonal skills.
- Basic knowledge of automotive systems and maintenance services.
- Ability to multitask in a fast-paced environment.
- Proficient in computer systems and point-of-sale software.

Skills & Competencies

- Excellent customer service skills
- Strong organizational abilities
- Problem-solving skills
- Sales-oriented mindset
- Attention to detail
- Team collaboration

Working Conditions

- Fast-paced retail automotive environment.
- Standing for extended periods.
- Occasional weekend and evening shifts may be required

Job Type: Full-time Pay: $20.00-$22.50 per hour

Benefits

- Dental care
- Extended health care
- On-site parking
- Store discount

Application question(s):
- How much automotive experience do you have?
- How much customer service experience do you have?
- If selected, when would you be able to start?
- What is your availability like? Would there be days/times you are unable to work?

Work Location: In person

📌 Service Advisor (Dartmouth)
🏢 Canadian Tire Dartmouth Crossing
📍 Dartmouth