Join the Novus Automotive Group at Clarington Kia!

Since opening our doors, Clarington Kia has prioritized exceptional customer service, earning an enviable reputation among our customers. For our team, it's always about putting the customer first and we are dedicated to exceeding expectations and consistently delivering more.

If you enjoy working in a fast-paced environment and take pride in delivering exemplary customer service, we’d love to have you join our team!

Meet Novus Automotive: In 2024, we launched a forward-thinking dealership brand that encompasses six dealerships across the Durham Region, including Clarington Kia. We are Novus Automotive, dedicated to reshaping the relationship between dealerships and drivers by crafting seamless experiences that bring peace of mind to the road.

Position Overview:

At Clarington Kia, the Service Advisor plays a vital role in delivering exceptional service department experiences to our growing customer base. This position will handle incoming and outgoing communications in the service department and ensure proper documentation in customer files.

What You'll Do:

- Greet customers in a friendly, professional manner and answer questions about services, costs, and repair timelines.
- Listen to customer descriptions of symptoms and provide detailed estimates for necessary repairs and maintenance.
- Relay customer concerns and repair descriptions to technicians and coordinate the workflow to ensure timely completion of services.
- Prepare, maintain, and accurately document all details regarding repair orders and the customers visit.
- Maintain rapport with customers by arranging transportation when needed and providing proactive communication before, during, and after service to ensure satisfaction and address any concerns or questions.
- Advise customers on recommended maintenance, selling beneficial services or products,



and clearly explaining technical issues and service options to support informed decisions.
- Support the dealership by performing other tasks as assigned.

What You Bring:

- 2+ years of experience as a Service Advisor within the automotive industry
- Exceptional communication and interpersonal relationship-building skills.
- Proficiency in PBS Dealer Management System is considered an asset but not required
- Strong computer proficiency
- Valid Ontario Class ‘G’ Driver’s License.

What We Offer:

- Paid Time Off: 5 paid personal days, 3 weeks of vacation time (increased to 4 weeks after 5 years and 5 weeks after 10 years), 2 paid volunteer days, 3 paid bereavement days, and 5 paid new parent leave days.
- Comprehensive Benefit Plan: Enrolment in our comprehensive benefit plan starting on day one.
- Competitive Compensation: Expected annual compensation of $45,000 - 100,000, dependent on performance and experience.
- Training and Development: Access to training and development programs.
- Employee Perks: Special discounts on vehicles and services across Novus Automotive

We thank you for your interest in employment with Clarington KIA, however, only applicants selected for an interview will be contacted. Please note, this posting is intended to fill an existing vacancy within our organization.

Novus Automotive is committed to providing accessible employment practices that are following the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please contact [email protected].

Job Type: Full time

Pay: $60,000.00-$100,000.00 per year

Benefits

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Ability to commute/relocate:
- Bowmanville, ON L1C 5M2: reliably commute or plan to relocate before starting work (required)

Experience:
- automotive service counter: 2 years (required)

Licence/Certification:
- Ontario Class G Driver's License (required)

Work Location: In person

📌 Service Advisor (Bowmanville)
🏢 Clarington KIA
📍 Bowmanville