Overview

Join our agile team as a Service Advisor, where your enthusiasm and mechanical knowledge will drive exceptional customer experiences and ensure vehicle care excellence. In this vital role, you will serve as the primary point of contact for customers seeking automotive service, guiding them through repair processes, recommending necessary services, and ensuring their satisfaction from start to finish. Your energetic approach will help build lasting relationships, foster trust, and promote dealership growth.

This position offers a rewarding opportunity to combine customer service expertise with automotive industry knowledge in a fast-paced, supportive environment.

Responsibilities

- Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
- Clearly explain repair procedures, estimates, and recommended services to customers in an engaging manner
- Coordinate with technicians and mechanics to prioritize repairs and ensure timely completion of work
- Upsell additional services or maintenance based on mechanical assessments and customer needs to enhance vehicle performance and safety
- Manage cash handling processes accurately during payments and invoicing procedures
- Maintain detailed records of customer interactions, service orders,



and vehicle histories for seamless follow-up
- Follow up with customers post-service to ensure satisfaction and address any concerns promptly

Skills

- Proven dealership experience with a strong understanding of automotive sales and service processes
- Mechanical knowledge gained through mechanic experience or technical training to effectively communicate repair options
- Exceptional customer service skills with the ability to build rapport and handle inquiries professionally
- Ability to upsell services confidently while maintaining transparency and trust with customers
- Familiarity with automotive repair procedures, parts, and maintenance schedules
- Strong cash handling skills ensuring accuracy during transactions
- Excellent communication skills to liaise effectively between customers and technicians

Join us in delivering outstanding automotive care by blending your sales acumen, mechanical expertise, and passion for customer satisfaction. Your energetic approach will inspire confidence in every interaction, helping our dealership stand out as a trusted partner in vehicle maintenance. Pay: $18.00-$35.00 per hour

Work Location: In person

📌 Service advisor (Bouctouche)
🏢 G.L. Auto Service
📍 Bouctouche