If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed. Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through theDilawri Foundation , weare also committed to making a meaningful impact in the communities weserve. Mercedes-Benz Langley is currently seeking a Service Advisor to join our team. Reporting to the Service Manager, this role is responsible for promptly andcourteously assisting all service customers while ensuring accuracy in repairorder documentation, clear communication regarding recommended services, andmaintaining a strong focus on customer satisfaction and labour sales.





TheService Advisor plays an integral role in supporting service departmentoperations and delivering the exceptional customer experience that definesthe Dilawri Lifestyle. Ensure high levels of customer satisfactionthroughout the service process. Address customer concerns or misunderstandingswith tact and professionalism.

Conduct vehicle inspections and gather allnecessary information for repair orders. Review all appointment files, scheduledmaintenance, and previous service recommendations. Clearly explain recommended services or repairsto customers.

Monitor repair progress, check job status, andupdate customers accordingly. Review CSI scores monthly and contribute tocontinuous improvement in performance. Review loaner vehicle policies and warrantydetails with customers.

Solid customer service and communicationskills. Ability to handle customer concerns withprofessionalism and tact.

Experience in automotive service environments isan asset. Proficiency with computers and service-relatedsoftware is an asset. In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include: Job-specificcoaching & training programs

📌 Service Advisor (Performance Mercedes-Benz) (Langley)
🏢 Dilawri Group of Companies
📍 Langley