Join Hydro Ottawa as a Service Desk Agent and play a crucial role in processing service connections and managing work orders. This hybrid position supports essential community services.

In this role, you will manage a variety of administrative tasks related to current service requests, upgrades, and removals. Scheduling appointments, coordinating with contractors, and documenting service details are key aspects of your responsibilities. This position directly contributes to maintaining our commitment to green energy initiatives.

Key Responsibilities: • Process service connection requests using ERP systems • Maintain accurate records in customer information systems • Schedule customer appointments for service efficiently • Respond to general inquiries from customers and contractors • Use mapping tools for service inquiries and property attribution

Requirements: • Secondary school diploma minimum • Relevant field experience in service is beneficial • Familiarity with regulatory requirements is an asset • Bilingual proficiency in English and French required • Strong customer service and communication skills

Manufacture your impact on local energy solutions with Hydro Ottawa as a Service Desk Agent today.

📌 Service Desk Agent for Hydro Ottawa (Montreal)
🏢 Hydroottawa
📍 Montreal