Our client, the Bank of Canada has a 3 year contract prospect for a Bilingual Service Desk Analyst. Prepare, configure, and deploy Windows 11 laptops in accordance with Microsoft Managed Desktop (MMD) standards, including Autopilot enrollment and configuration profile implementation - Install, configure, and validate laptops, docking stations, monitors, and peripheral devices at user workstations or designated staging locations - Perform user data migration activities, including the backup and transfer of user profiles, settings, and data from legacy devices using approved tools and procedures - Maintain accurate asset inventory records in ServiceNow, including device assignment, status updates, and lifecycle management information - Provide onsite and remote deployment support, including user onboarding, login assistance, issue resolution, and basic technical troubleshooting - Decommission legacy devices by performing secure data sanitization, updating asset records, and preparing hardware for disposal or redeployment - Validate device compliance with organizational security, patching, encryption, and configuration requirements before and after deployment activities - Related activities and deliverables, as required - A minimum of four (4) years of demonstrated experience providing IT support services in an enterprise environment - A minimum of three (3) years of demonstrated experience supporting laptop refresh, device deployment, or hardware lifecycle initiatives - Demonstrated experience deploying, provisioning, configuring,



and supporting Windows 10 and/or Windows 11 laptops in an enterprise environment - Demonstrated experience performing device refresh activities, including user data migration, hardware replacement, workstation setup, and device configuration - Demonstrated experience maintaining IT asset inventory records and lifecycle information, and providing end-user support and troubleshooting for laptops, docking stations, and peripherals during deployment activities iii.

Technical

Skills - Demonstrated experience using Microsoft Intune for device deployment, provisioning, configuration, and management - Demonstrated experience using Microsoft SCCM (Configuration Manager) for operating system deployment, software deployment, or device management - Demonstrated experience using ServiceNow for IT asset management, inventory tracking, and lifecycle management - Demonstrated knowledge of Windows 10/11 device imaging, provisioning, configuration profiles, and endpoint management - Demonstrated knowledge of device compliance, security policies, patch management, and endpoint protection in an enterprise environment Technical Skills - Demonstrated experience using Microsoft Intune for device deployment, provisioning, configuration, and management - Demonstrated experience using Microsoft SCCM (Configuration Manager) for operating system deployment, software deployment, or device management - Demonstrated experience using ServiceNow for IT asset management, inventory tracking, and lifecycle management - Demonstrated knowledge of Windows 10/11 device imaging, provisioning, configuration profiles, and endpoint management - Demonstrated knowledge of device compliance, security policies, patch management, and endpoint protection in an enterprise environment

📌 Service Desk Analyst - bilingual (Ottawa)
🏢 CQ Search Group
📍 Ottawa