Elevate your career as a Service Manager III with Equinix, focusing on strategic account support and customer success. Drive customer satisfaction while resolving complex post-sale issues in this pivotal role. This role plays a crucial part in managing small to large field, major, or channel accounts.

You will conduct quarterly business reviews and oversee service improvement plans while acting as a key contact for customer escalations. This position emphasizes robust analytical skills and demands proactive engagement to minimize churn risks and enhance overall customer experience. Support high complexity and strategic global accounts

- Own issue resolution and provide tactical support post-sale
- Deliver quarterly business reviews and customized materials
- Develop and manage service improvement plans
- Create complex ad hoc reports and customer insights Bachelor's degree in IT, Computer Science, or related field
- 5+ years in Service Management or related customer-facing role
- Familiarity with ITSM platforms like ServiceNow or Jira
- Proven capability in driving account growth and service expansion
- Bring your expertise in service management and customer success to transform Equinix's account dynamics.

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📌 Service Manager for Equinix Accounts (Toronto)
🏢 Equinix
📍 Toronto