Whitecourt Ford is seeking a driven, process-oriented leader to guide our Service Department. With 13 service bays and 4 detail bays, we proudly support a hardworking community fueled by forestry, oilfield, agriculture, and local business. If you’re someone who thrives on accountability, team development, and delivering an exceptional customer experience — this role is for you.

Position Overview The Service Manager is responsible for the leadership, performance, and profitability of the Service Department. This includes overseeing advisors, technicians, support staff, and daily operations while ensuring an outstanding experience for every customer who walks through our doors.

Relocation allowance may be provided for the right candidate

Responsibilities

Manage the Service Department to achieve sales, profit, and efficiency targets

Direct and schedule daily activities of all service staff

Guide, evaluate, and support team performance

Conduct annual one-on-one performance evaluations

Lead regular department meetings to review goals, results, and team feedback

Establish clear processes and operational standards to ensure consistency and efficiency

Customer Experience & Quality Control

Ensure high-quality service and repairs are delivered to every customer

Review completed repair orders for quality control

Handle customer inquiries and escalated concerns professionally and effectively





Build and maintain strong client relationships to drive retention and growth

Operational & Administrative Oversight

Control department costs while maximizing productivity

Support marketing initiatives and service retention strategies

Oversee shipping and receiving of parts

Ensure compliance with company policies, manufacturer standards, and directives

Maintain adherence to health and safety regulations

Perform additional duties as required to support dealership operations

Requirements

Previous automotive experience is mandatory. Applicants without automotive experience will not be considered.

Strong decision-making and multitasking abilities

Proven administrative and management capability

Detail-oriented with robust organizational skills

Excellent interpersonal and communication skills

Strong computer proficiency (PBS considered an asset)

Valid driver’s license and clean driver abstract

Must be legally authorized to work in Canada

We value diversity and inclusion in the workplace and encourage all qualified candidates to apply. We thank all applicants for their interest. Only those selected for an interview will be contacted.

Job Types: Full-time, Commission

Pay: $75,000.00-$150,000.00 per year

Company events

Dental care

Disability insurance

Extended health care

On-site parking

Experience

service advisor: 5 years (required)

Customer Service: 5 years (required)

📌 Service Manager (Winnipeg)
🏢 Whitecourt Ford
📍 Winnipeg