Elevate service modernization with the City of Vancouver as a ServiceNow Solution Architect. This role focuses on maximizing ServiceNow's value and driving AI adoption for enterprise capabilities. Join a dedicated team committed to public service and sustainability in Vancouver.

The ServiceNow Solution Architect will develop architecture patterns and lead implementations across modules, ensuring platform governance. You'll utilize skills in ITSM, CSM, and technical design while collaborating with stakeholders to shape solutions relevant to evolving business needs. Key Responsibilities:

- Govern platform adherence to upgrade-safe configurations
- Design REST/SOAP integrations with third-party systems
- Lead proof-of-concept initiatives for service capability




- Validate and enhance ITIL-centric service models
- Provide technical assistance during upgrades and optimizations Requirements:
- Bachelor’s degree in Computer Science or related field
- 10 years of professional IT experience
- 5-10 years of ServiceNow implementation experience
- Certified System Administrator and Application Developer credentials
- Preferred ITIL v3 or v5 certification Make an impact on Vancouver's public service through creative solutions and expert technical architecture.

📌 ServiceNow Solution Architect in Vancouver
🏢 Amazon Development Centre Canada ULC
📍 Vancouver