Employment Type: Full time, Contract Work Hours: 35 hours per week, Wednesday to Sunday 4:00 pm to 12:00 am (may be required to work outside of regularly scheduled hours including occasional overnights) Salary: $33.78 (L7) per hour Contract Start Date: September 30, 2026 Contract End Date: February 27, 2027 Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion As a Shelter Support Worker at 348 Davenport, this position will work within a collaborative team to provide meaningful and relevant services within a theoretical feminist framework that includes a working knowledge of the dynamics and effects of trauma and oppression. She acts as a resource to staff and clients and is responsible for providing a full range of services which includes crisis counselling, case management and the development, implementation and evaluation of workshops.

This position shares in the responsibility of the overall health and safety of the building YWCA Davenport provides up to 80 emergency shelter beds to young women and gender diverse people (16 – 24 years of age) and adult women and gender diverse people (25 and older) and is staffed 24 hours a day. Applies knowledge of the issues of trauma and the dynamics of woman and gender diverse people abuse and homelessness to develop and implement effective support strategies Provides daily support services to residents (e.g. tokens, providing personal hygiene items and toiletries, first aid, long-distance calls and assists with completion of forms and statements)





- Exercises precautions to ensure the safety of residents and completes risk assessments and safety plans
- Provides information and referrals and advocates for clients facing issues of homelessness and trauma
- Negotiates supportive and flexible strategies to assist residents with mental health issues to access the support within the shelter and in the community
- Negotiates treatment plans with residents that focus on harm reduction
- Assists clients in applying for priority, RGI, rent supplement, supportive housing, group homes and any other relevant housing programs and advocates on their behalf
- Develops, implements and evaluates workshops and groups that address clients’ mental health issues and experience of trauma using interactive techniques (i.e. expressive art techniques) and collaborates with other YWCA programs
- In-depth knowledge of an academic discipline normally acquired through completion of a supervised undergraduate degree (e.g.



An analytical framework that identifies clients' relation to social systems and the demonstrated practicalapplication of thisframework; (3-5 years’ experience in counselling and group work focused on clients at risk and/or homeless women; ~ Completion of Toronto Hostel’s Training Certificate (T.Demonstrated knowledge of community resources and supports focused on mental health and group support; ~ In-depth knowledge of the dynamics of woman abuse and trauma within an anti-oppression framework; ~ Knowledge and understanding of mental health, substance use/addictions, advocacy, refugee and immigration issues and homelessness; ~ Life Skills Certificate an asset; ~ A certificate in trauma counselling would be an asset; ~ Knowledge of a second language and/or culture would be an asset. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing. We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations. YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

📌 Shelter Support Worker ( Evening )- (Toronto)
🏢 YWCA
📍 Toronto