Become a Solutions Specialist with Giatec, focusing on customer success for our innovative MixPilot platform in the concrete industry. Help clients with hardware deployments while enhancing their experience. In this dynamic role, you will leverage your interpersonal skills to provide on-site support for customers using MixPilot.

You’ll be instrumental in ensuring successful installations and maintaining operational communications between customers and Giatec. Regular travel to various client sites in North America is a key aspect of this position. Key Responsibilities:

- Coordinate hardware rollouts and support installation efforts
- Facilitate training sessions for customers on system usage
- Monitor system health and address customer concerns
- Collect customer feedback for continuous improvement Requirements:
- Two years of experience in customer service or support
- Hands-on experience with hardware or electronic devices
- Robust written and verbal English skills
- Ability to produce clear reports and summaries
- Ready to travel to the USA without visa issues Enhance customer relationships and hardware success at Giatec, contributing to the future of the construction industry.

📌 Solutions Specialist, Customer Success Role (Ottawa)
🏢 Giatec Scientific
📍 Ottawa