Program: Central Navigation (CN)

Position: Specialist

Duration: Full Time, Regular

Vacancy: Replacement

Salary: Salary positing is on the established grid and is pro-rated to Canopy’s fiscal year, $46,155.49 to $58,418.56.

Reporting to the Program Manager, the Specialist supports the organization’s mission by engaging clients and families with empathy and professionalism through challenging intake and navigation processes, ensuring information is gathered accurately to support timely and appropriate service provision. It provides operational and communications support across programs by developing resources, surveys, reports, training tools, and agency wide communications that strengthen service delivery, accountability, and evidence-based decision making. In addition, the role contributes to organizational sustainability and community presence through fundraising, grant development, donor stewardship, and community engagement activities, including leadership within fund development strategy and coordination of signature fundraising initiatives.

Through cross department collaboration, technical expertise, and community partnership development, the role enhances client experience, operational efficiency, organizational compliance, and long-term funding and engagement outcomes.

Under the supervision of Program Manager and with direction from the Team Lead, key accountabilities include:

- Utilize the Client Database Manager (CDM) and the Central Navigation Program Process flows to interact respectfully and timely with Clients and families and collect the appropriate information to complete their Central Intact Questionnaire and set up their Electronic Client Record (ECR) including Staff Risk Alerts and Address Book Setup with a high level of accuracy and detail.
- Utilize the Client Database Manager (CDM), CRM, and Passport Non- Financial DSCIS (Developmental Services Consolidation Information System) to complete the Passport intake and onboarding process, collecting required financial, demographic, and Person Managing Funds (PMF) information, and preparing Service Agreements and related documentation for signing via RightSignature.
- Advocate for clients and families by connecting them to relevant community resources and collaborating with Service Coordinators to triage complex cases, prioritize service waitlists, and support a seamless transition into Canopy Services.
- Prepare and send Central Intake Clients a Canopy welcome package that includes all standardized welcome documents (Privacy & Consent, Mission & Vision, Abuse Policy, etc.) as well as any relevant community resources and a link to the Central Intake Feedback survey to ensure excellence in Customer Service.
- Process Client Update Form submissions from agency programs to accurately record program start, discontinuation, and discharge information, supporting data integrity for data driven decision making and Ministry reporting. Conduct Electronic Client Record audits to verify consent, authentication, and record completeness in accordance with program specific requirements and update DSO via DSCIS where applicable.
- Develop a range of resources—including tip sheets, visual reports, Microsoft Forms, presentations, and instructional videos—to support client and staff learning, streamline processes, and enhance program communication. Ensure materials are accurate, accessible, and aligned with organizational standards (branded, AODA compliant).
- Design, distribute, and monitor agency/program surveys (such as Social Validity) through Microsoft Forms to ensure consistent,



compliant collection of service‑user feedback in accordance with FOCUS quality standards. Analyze results annually and complete a comprehensive trend analysis every two years to identify emerging needs, support evidence‑based decision‑making, and strengthen organizational accountability.
- Support the planning and implementation of fundraising campaigns, donor appeals, and engagement initiatives, contributing to the achievement of annual revenue and development goals. Co-chair the Fund Development Committee, providing input and recommendations for fundraising, grant strategy, and funding related decision making.
- Build and sustain relationships with community partners, local businesses, volunteers, and stakeholders to enhance organizational visibility and community support. Represent the organization at community events, outreach activities, and networking opportunities, and coordinate presentations, information sessions, and engagement initiatives (including Canopy Connects) to increase awareness and participation.

Education, Training and Experience:

- Bachelor Degree in a related field, such as Social Services or Business or equivalent work experience.
- More than 3 years of professional experience working in a fast-paced office environment.
- Working knowledge of the developmental services sector, especially Canopy programs and services.
- Solid working knowledge of technical platforms including Microsoft 365 and Canva.
- Related experience collecting and addressing sensitive information from vulnerable people.
- Experience or training regarding de-escalation techniques and crisis management.
- Knowledge of Canopy program mandates and service eligibilities is an asset.
- Demonstrated experience of using best practice in supporting individuals.
- Familiarity with Developmental Services Ontario (DSO) including a working knowledge of the DSCIS database system is an asset.
- Experience working with adults or children with intellectual disabilities and other diagnoses.
- Annual completion of a Criminal Background Check/Declaration, including Vulnerable Sector Screening (VSS).
- Non-Violent Crisis Intervention or Safe Management Training.
- Applied Suicide Intervention Skills (ASIST).
- Completion of OHSA Worker Awareness training, Workplace Inspection training, Respect in the Workplace training, Mental Health First Aid training, AODA training and QAM.
- Valid G-Class driver’s license for the Province of Ontario, access to reliable transportation and have valid proof of automobile insurance with driving for business purposes and a minimum liability of two million dollars.

Who We Are: We respectfully acknowledge that our work takes place on the traditional territory of the Mississauga Anisinaabeg and Chippewa Nations under Williams Treaty #20, signed in 1818 and 1923. This land is part of the territory of the Williams Treaties First Nations, including Curve Lake First Nation, Hiawatha First Nation and Alderville First Nation.

We are proud to be located in Peterborough, Ontario, known traditionally as Nogojiwanong, an Anishinaabemowin word meaning “place at the foot of the rapids.” Nestled along the Otonabee River — “the river that beats like a heart” — Peterborough is a place of natural beauty, cultural richness, and deep history.

At Canopy Support Services,



we empower individuals to overcome barriers and live their best lives. Within a welcoming, safe, accessible environment, those with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD), and Fetal Alcohol Spectrum Disorder (FASD) have access to individualized supports, resources, and specialized clinical services.

Taking an individualized approach, we recognize that everyone’s abilities and circumstances are unique, and that they require different supports or solutions to achieve their best quality of life. Our skilled staff work together as a team. Through creativity, strong communication, and collaboration, they empower and inspire confidence in those we serve.

We are a capacity building organization. Through planning, evidence-based approaches and proactive measures, we form a stable foundation in the lives of those we support. With knowledge and expertise, we play a part in strengthening our community and its people.

Our primary service area extends across five regions – Northumberland, Peterborough, Kawartha Lakes, Durham, and Haliburton – and is expanding virtually and physically to reach new areas.

At Canopy Support Services, people are listened to, supported, and empowered. We find individualized solutions that build on strengths, and are inspired by best practice and rooted in community. Together, we build capacity, forming a stable foundation in the lives of those we support.

Our Commitment to Reconciliation: We strive to build respectful relationships with Indigenous communities and incorporate Indigenous perspectives into our workplace culture.

What We Can Offer You:

- Being a part of an engaged and caring work place
- Contributing to our Strategic Directions and FOCUS Accreditation standards
- Strong work/life balance with a work week of 35 hours with emphasis on working some evenings
- Defined Benefit Pension Plan & Competitive Benefits package
- Inclusivity, Diversity, Equity and Inclusion is in our culture and talent processes
- An agency culture with core values of Inclusivity, Safety, Transparency, Innovation and Excellence

We look forward to having a person who shares our passion and commitment to developmental services join us! How You Can Join Our Team:

If you’re interested in working with us to better your community, then please click APPLY NOW to complete your application!

Qualified candidates are welcome to submit their application. This will remain open until the position is filled. AI (Artificial Intelligence) is used in screening, application process and assessment.

We will review applications as they are received until we find our successful candidate. We thank you for your interest and those selected to participate in the selection process will be contacted. Accommodation in accordance with applicable legislation will be provided for all employment related activities.

Canopy Support Services highly values and actively encourages applications from qualified candidates from diverse backgrounds. We are committed to fostering an inclusive, equitable, diverse and accessible workplace that values and celebrates the unique contributions of every individual.

Pay: $46,155.49-$58,418.56 per year

Benefits

- Employee assistance program
- Extended health care
- In office parking
- Paid time off

Application question(s):
- Do you have working knowledge of the developmental services sector?

Education:
- Bachelor's Degree (preferred)

Experience:
- professional experience working in a fast-paced environment?: 3 years (required)

Location:
- Peterborough, ON K9H 4V3 (preferred)

Work Location: In person

📌 Specialist (Peterborough)
🏢 Canopy Support Services
📍 Peterborough