OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers.

We are hiring talent AI can't replace to help us shape the future of information management. OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management.

End User Services

Analyst acts as a technical leader within IT Corporate Technology, responsible for technology evaluation and implementation, process and documentation, collaboration technology, and the management, patching, security, and auditing of a global fleet of endpoints. Reports to the Manager, Service Delivery. Lead projects related to end-user-facing technology, from evaluation through deployment.

Own software packaging and distribution across the global endpoint fleet. Lead modern endpoint management and device lifecycle (Microsoft Intune, Autopilot, Jamf) across Windows and macOS. Own endpoint hardware and asset lifecycle management.

Deliver end user experience and support enablement — tier 1/2 enablement materials,



user-facing communications, and satisfaction metrics. Lead the rollout and management of collaboration, meeting-room, and digital-signage technologies (Microsoft Teams Rooms, Cisco RoomKit, Appspace). Build endpoint reporting and analytics to inform decisions and benchmark performance.

Support

CloudPC and Azure Virtual Desktop environments. Manage vendor and supplier relationships — escalation paths, contract renewals, and quarterly business reviews. Identify and implement AI-driven and scripted automation (Microsoft Copilot, PowerShell, Microsoft Graph) to reduce manual workload.

Author and maintain documentation, runbooks, and knowledge-transfer materials. Benchmark hardware and software against industry standards and recommend improvements. 4+ years of progressive experience in end-user services or endpoint engineering, including a lead or senior role. ~ Solid understanding of Windows 11, macOS, and the Microsoft 365 suite. ~ Experience with software packaging and distribution. ~ Working knowledge of meeting-room technology — AV, video conferencing (Microsoft Teams Rooms, Cisco RoomKit) and digital signage (Appspace). ~ Familiarity with endpoint reporting and analytics (Power BI) and scripting (PowerShell, Microsoft Graph). ~ Microsoft Copilot) to automate processes and support end users. ~ Ability to multitask and run multiple projects or initiatives simultaneously. OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.





Join us on our mission to drive positive change through privacy, technology, and collaboration. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference. OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing.

As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $67.920 -$101,880, Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience.

📌 Sr. End User Services Analyst (Ontario)
🏢 opentext
📍 Ontario