Job Summary

We are seeking an energetic and detail-oriented Office Administrative Assistant/Patient Service Representative to join our team immediately in a full-time capacity. This vital role combines front desk responsibilities with patient interaction, ensuring a smooth and welcoming experience for all visitors and patients. The ideal candidate will thrive in a rapid-paced environment, demonstrate excellent organizational skills, and possess a passion for providing outstanding service.

This position offers an exciting opportunity to be part of a dynamic healthcare or dental practice where your administrative expertise makes a real difference every day.

Responsibilities

- Greet patients and visitors warmly, creating a positive first impression and guiding them through check-in procedures
- Manage multi-line phone systems efficiently, directing calls to appropriate staff members and handling inquiries professionally
- Schedule appointments accurately using electronic medical records (EMR) systems such as Epic or Dentrix, ensuring optimal patient flow
- Verify insurance information, update patient records, and process payments with precision and confidentiality
- Maintain organized front desk operations, including filing, data entry,



and managing office supplies
- Assist with patient intake forms, medical/dental terminology explanations, and documentation to facilitate smooth visits
- Support the clinical team by preparing patient charts, updating records in electronic medical records (EMR), and ensuring compliance with privacy regulations

Experience

- Prior experience as a dental receptionist or in a medical office setting is highly preferred
- Familiarity with electronic medical records (EMR) systems such as Epic or Dentrix is essential
- Strong knowledge of medical terminology and dental terminology enhances communication with patients and staff
- Demonstrated office experience handling multi-line phone systems and front desk operations
- Previous background in medical or dental office environments that involved administrative responsibilities is advantageous
- Proven ability to manage busy schedules efficiently while maintaining attention to detail and professionalism.

Pay: $22.00-$32.00 per hour

Benefits

- Dental care
- Extended health care
- On-site parking
- Paid time off

Work Location: In person

📌 Start Immediately Office Administrative Assistant/Patient Service Representative - Full-time (Toronto)
🏢 The Richmond Dental Centre
📍 Toronto