VISION STATEMENT

Everyone has a home in a community that supports them to live with dignity and hope.

MISSION STATEMENT

Cornerstone Housing for Women offers emergency shelter and supportive housing for a diversity of women. We offer our services in an environment that promotes dignity and a sense of hope. We are committed to public education and advocacy and strive to increase safe, affordable housing and to end homelessness.

SERVICE DESCRIPTION

Cornerstone supportive housing communities offer affordable supportive housing for women at risk of homelessness. Residents are provided with permanent housing, necessities, and support to work toward their personal goals for sustainable, independent living. The resident-centred approach encourages the strengths and abilities of tenants and assists them to live independently in the community.

POSITION SUMMARY The Support Worker (Relief) follows the individualized plan as developed by the Case Managers and works with other team members to assist residents to meet their goals. The service is flexible and resident-centered to meet the unique situation of each woman.

The Support

Worker (Relief) provides support in the following life domains: basic needs; activities of daily living, including maintenance of personal and communal space; physical and mental health; housing; financial; social; spiritual; legal; educational and vocational.

Relief Support

Workers may be requested to complete specific tasks as part of an assignment for which regular staff is responsible.

RESPONSIBLITIES

- Works with other Cornerstone staff, students, and volunteers to develop a warm, accepting, non-judgmental, and respectful atmosphere in the residence
- Ensures cleanliness, health, safety, and good repair of residence and individual tenants’ units by carrying out basic household chores, pest control protocols, emergency health and safety procedures, and regular manual tasks as necessary;
- Is familiar with and follows all organizational policies and procedures;
- Carries out approved fire, health, and safety plans;
- Fill open and regular staff replacement shifts of any length as required.
- Fulfills availability requirements and works sufficient shifts to maintain an ongoing familiarity with the current status of the women and the residence(s).
- Actively maintains their own physical and mental health to meet the demands of the position

Resident Support Services

- Develops supportive, respectful, and collaborative relationships with residents.
- Models a creative,



problem-solving approach with the ultimate goal of assisting residents to (Shelter - obtain housing within the community) (Supportive Housing - sustain housing with Cornerstone) and to reach their individual goals.
- Takes part in the intake of new residents.
- Identifies potential risks to maintaining their housing.
- Implements early intervention plans.
- Proactively prevents and intervenes in crises.
- Provides guidance, encouragement, and information about community resources.
- Coaches and models independent living skills in individual and group activities.
- Works with Case Manager to implement individualized resident plans.
- Participates in move-in/move-out plans.
- Accompanies residents to appointments and outings.
- Facilitates resolution of conflict and complaints.
- Monitors and assists with residents’ medication routines.
- Assists residents in creating a natural support network of friends, family, and significant others.

Community Relations

- Has a welcoming relationship with agency partners, students, volunteers, donors and the overall community.
- Liaises with police, ambulance, fire and emergency services and community partners when necessary.

Administration

- Maintains up-to-date resident files.
- Books shifts as required.
- Completes any reports/documentation as requested by Manager.
- Participates in staff meetings and training sessions as required.
- Other related duties as required.

Qualifications & Skills

- College or University education in a social services field or equivalent.
- Related employment experience preferred.
- Demonstrated experience with socially disadvantaged women.
- Bilingualism (French and English) preferred.
- Satisfactory Police Records Check upon hire & every 5 yrs. thereafter.

SKILLS:

- Proven sensitivity to and understanding of the needs of women experiencing homelessness, poverty, trauma, abuse, mental illness, addictions, discrimination, new arrivals, and other personal and systemic challenges to independent living.
- Ability to work with women of diverse cultural and religious backgrounds.
- Ability to meet the physical and psychological demands of the position.




- Good knowledge of community resources.
- Ability to work independently and within a team.
- Effective communication, interpersonal, and public relations skills.
- Robust organizational skills.
- Excellent listening skills.
- Proven conflict resolution and crisis intervention abilities.
- Demonstrated good judgment and problem-solving ability.
- Group program planning and implementation skills.
- Basic computer skills: word processing, database.
- Ability to do basic math (adding, subtracting, dividing).

Core Competencies

- Mission Driven—passionate about ending homelessness.
- Resilience—remains engaged in work even when there are challenges.
- Adaptability—adjusts approach, style or priorities to meet organizational needs.
- Cooperative—cultivates relationships with team members. Values the input of others and embraces opportunities to work together.
- Accountability—takes personal ownership and responsibility for the quality of work and timeliness of work commitments.

AI DISCLOSURE: Cornerstone Housing for Women may use Artificial Intelligence (AI)-assisted screening tools during the recruitment process to aid in the screening and selection of candidates. EQUITY, DIVERSITY, and INCLUSION STATEMENT

Cornerstone Housing for Women is committed to building a team that reflects and embodies the diversity of the communities we serve and where all staff feel valued, respected, and supported. We are striving towards cultivating a diverse, anti-racist, inclusive, accessible, respectful, and equitable workplace.

Cornerstone acknowledges the diversity and life experiences of our staff and the residents that we serve. We respect the principles held within the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from qualified individuals with lived experience of homelessness, housing insecurity, or gender-based violence. We invite applicants from Indigenous, Black, racialized communities and all ethnic and cultural backgrounds, persons with disabilities, religions, immigrants and newcomers, sexual orientations, and gender identities and expressions.

Cornerstone is an Equal Opportunity Employer. We thank all applicants for your interest in joining Cornerstone. However, only those candidates selected for an interview will be contacted. No phone calls please. We appreciate your understanding.

Pay: $24.15-$26.54 per hour

Benefits

- Flexible schedule
- On-site parking

Work Location: In person

📌 Support Worker (Relief/Casual) (Ottawa)
🏢 Cornerstone Housing for Women
📍 Ottawa