Be a key player at Fidelity as a Team Manager in Customer Experience, working in a hybrid mode. Drive product adoption and enhance customer engagement while shaping the future of financial services. This full-time position requires collaboration with the Digital Product Development team to create exceptional customer experiences.
As a leader, you'll develop processes that streamline onboarding, engagement, and retention while ensuring alignment with Fidelity's innovative values. The role demands strong analytical, organizational, and communication skills to foster a high-performing team. Key Responsibilities:
- Drive product adoption and user interaction
- Support quick onboarding for new clients
- Engage daily with SMEs to resolve customer issues
- Build processes optimizing the client journey
- Set and track success metrics for product support Requirements:
- 3+ years in financial services required
- University degree or equivalent experience
- 1 year coaching and mentoring preferred
- Experience with metrics and data-driven organizations
- Strong digital product experience preferred Lead the charge in delivering exceptional customer experiences at Fidelity.
📌 Team Manager Customer Experience Hybrid Role (Toronto)
🏢 Fil
📍 Toronto