Permanent Full Time We are looking to hire a Team Manager in the London Disability Management Services Office. Provide expertise, oversight, and guidance to the team on the management of claims including: assessment of referral to internal and external service providers management of claims expenses claim management. Coaching to ensure consistent staff performance and development (includes monthly review of claims, one on one discussions for ongoing review of performance and areas of development) Provide leadership and coaching of organizational skills and prioritization to help staff achieve individual, team and office performance goals.

Collaboration with other managers to plan, prioritize, schedule, and allocate staff and tasks to meet service delivery objectives across client groups, and teams, while handling the challenges of a changing setting Gathering and analyzing information to anticipate and recognize problems and opportunities, create, and evaluate alternatives, and engage in continuous assessment and improvement to develop solutions in collaboration with staff and our plan sponsors. Building strong business relationships with plan sponsors and internal customers. You will also be accountable for handling appeals and escalated complaints to resolution.

A diploma or Post-Secondary degree or equivalent, preferably in a related discipline. Proven leadership and coaching abilities.

Reliability Status Security

Clearance – this can only be completed with candidates who receive an offer of employment.



This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity.

Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial

Security:Company-matching pension plan,share ownership program and additionalinvestment options. Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. All information provided will be handled in accordance with applicable laws and Canada Life policies.

📌 Team Manager, Disability Management Services Office (London)
🏢 Canada Life
📍 London