An Initial AI Screening will be conducted for this role. Please Click Here to complete your AI screening while submitting your application.

Contract Duration : 10/05/2026 to 10/04/2027

Key Accountabilities:

- Responsible for Requirement gathering and support Design, build and execute customer marketing offers/communications based on eligibility, analytics, decisioning logic and segmentations to help elevate our customer’s experiences across channels and move to a personalized 1:1 customer journey
- Apply Next Best Action design principles to build & test decision strategies/campaign eligibility using Pega application to execute and monitor marketing offers
- Document and implement business requirements to deliver key customer interactions across multiple channels
- Analyze and synthesize data around campaign presentment and customer responses to identify trends, deliver key insights and business recommendations around a customer-first approach to driving acquisition and engagement
- Act as liaison between analytics, marketing, product lines, technology, quality assurance, business stakeholders and channel partners
- Provide subject matter expertise on customer contact and support data validation activities
- Support production incident investigations and inquiries through our department help desk email

Must Have skills:

1. 5-7+ years of experience as a Technical Business Analyst
2. 2+ years’ experience with PEGA CDH Marketing Campaign Delivery
3.



Experience with Pega Marketing/Pega Decision Manager/Customer Decision Hub (CDH) preferred
4. Experience with targeted leads/campaign execution and segmentation.
5. 4+ years’ experience working with large data sets and relational databases with advanced SQL skills

Nice to have:

1. Familiarity with banking products
2. Experience with Google Cloud Platform
3. Previous experience with Data bricks.
4. Recent experience with Python

Soft Skills Required:

- Strong Communication and collaboration skills
- Self-motivated, strong quantitative skills, attention to detail, a high aptitude for problem solving and a natural interest in understanding customer behavior
- Analytical mindset

Education:

- Bachelor’s Degree - Analytical background with a quantitative focus, such as statistics, applied mathematics, economics, computer science
- Certified with Pega an asset

FP Inc. is committed to creating an inclusive setting where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is $50/hr -$62/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.

📌 Technical Business Analyst - PEGA CDH (Toronto)
🏢 FP
📍 Toronto