Lead the Microsoft support team as a Senior Manager in Technical Engineering at Ingram Micro. This hybrid role focuses on enhancing strategic vendor relationships through effective contract and SLA management.

As a key figure in Ingram Micro’s Mississauga office, you will oversee the end-to-end account management for the Microsoft support partnership.

Your role will require deep knowledge of Unified Support agreements and managing high-impact escalations. You’ll ensure that the team adheres to strict governance standards and performance metrics, ultimately driving success through a disciplined process. This position is ideal for an experienced leader passionate about technology and vendor partnerships.

Key Responsibilities: • Manage Microsoft support contract, entitlements,



and renewals • Define SLAs and hold vendors accountable • Construct effective escalation routes and governance structure • Drive critical case resolutions with a visible leadership approach • Develop a high-performing global technical support team

Requirements: • Proven experience in the Microsoft partner ecosystem • Solid capabilities in strategic relationship management • Excellent communication and leadership skills • Understanding of metrics and performance reporting • Experience with automation in support processes

Bring your leadership strength to Ingram Micro and help shape the future of technical engineering support.

📌 Technical Engineering Senior Manager at Ingram Micro (Mississauga)
🏢 Ingrammicro
📍 Mississauga