Bray Controls Canada Ltd. is a leading global manufacturer of industrial valves, actuators, and related control products used by process industries in a wide variety of applications. This diverse market presence provides stability even under the toughest economic circumstances. Bray prides itself on delivering products of the highest quality and value, with an ever-expanding product line that aims to satisfy our customers’ unique needs.

The company’s truly entrepreneurial vision has driven an expansion to Divisions in over 13 countries and a distribution network that surpasses 300 locations worldwide. The total number of employees worldwide exceeds 3,100. Our corporate headquarters and U.The Technical Inside Sales Manager is the main point of contact for customer support within the inside sales department.

This role supervises the inside sales and customer service teams for the Canadian market. It requires strong team management skills, customer relations, and technical understanding of industrial products (valves, flow controls, etc.) Supervise inside sales and customer service teams Conduct performance reviews (annual reviews, KPIs, SQDC) Lead by example by stepping in to support quoting and order entry during peak periods and to model best practices for speed, accuracy, and customer responsiveness Customer Service Act as the primary point of contact for customers in Canada Validate technical information and ensure accurate, timely quotations Manage complaints, returns,



and credits efficiently Perform hands‑on order entry and prepare quotations as needed, ensuring accuracy, completeness, and timely customer follow‑up Maintain high levels of customer satisfaction and loyalty Collaborate with internal teams (sales, engineering, operations, production, administration) Complex (Project management) ~ Participate in the implementation and monitoring of CRM campaigns and marketing initiatives Sales & Business Development Support the external sales team in developing new markets and opportunities Contribute to the development of national sales strategies Negotiate and assist with closing sales for major accounts Technical Support Provide technical support for products (valves, actuators, control systems) Ensure pricing lists and technical documentation are current and translated Produce and analyze performance indicators (KPIs, sales, margins, conversion rates) Manage documentation and databases (orders, quotations, deliveries) Support compliance with health and safety, quality, and environmental procedures 3–5 years people management; 10+ years industrial customer service ~ Bilingual English and French ~ Experience in commercial/industrial sales (valves, piping, HVAC an asset) ~ College diploma or equivalent experience (bachelor’s preferred) ~ Solid technical and mechanical aptitude; Excellent communication, negotiation, and customer service skills ~ Proficient in MS Office; CRM/ERP experience an asset Accommodation is available for applicants with disabilities throughout the recruitment, selection, and employment process.

📌 Technical Inside Sales Manager (Montreal)
🏢 Bray International
📍 Montreal