Technical Support Specialist

Duration: 7+months

Work Location: Concord ON L4K CAN L4K 4L2

Specifications/Requirements: -

- Target outcomes include: o Optimization of cellular bills and the successful addition of new suppliers
- Ownership of phone queue o Evaluation and enhancement of accounts payable process
- Maintenance of internal user database documents that assist internal engineers
- Creation and configuration of IOT dashboard user accounts for both internal and external users - Service Level Agreements
- Client customer requests shall be responded to within 24 hours of submission.
- Client customer requests shall be managed within our department CRM (Salesforce).
- In queue phone calls shall be answered within 60 seconds of presentation. Services will be delivered at the direction of the Client and will require frequent collaboration with Client stakeholders: - Daily and monthly tasks will be assigned by Client with a due date assigned and monitored by client- Weekly status updates on Client assigned tasks (daily and monthly) inclusive of due date assigned shall be provided.



- Meet the target deliverable date for each task and/or escalating as necessary of if or when deadlines are at risk.- Perform and provide reporting on monthly cellular service plan reviews to drive the desired coverage to cost balance ratio while targeting the lowest cost, best coverage service. - Oversee and Manage all cellular invoices, ensuring payment on or before the requested, service provider, due date. - Shall be responsible for working with prescribed software applications and portals to complete the tasks at hand as directed by Client.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Chance Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

📌 Telecom Operations Analyst (Concord)
🏢 Dexian
📍 Concord