We’re building a relationship-oriented bank for the modern world.

The Research

Chapter brings together experts who help shape better client and employee experiences across CIBC through insight-driven decisions. As a Senior User Experience Researcher, you'll lead and execute generative and evaluative research that helps teams better understand user needs, validate ideas, and improve digital experiences across web, mobile, and desktop platforms. You'll partner closely with Designers, Product Owners, Strategists, and other stakeholders to build research roadmaps, recommend the right methodologies, and deliver meaningful insights that influence product, experience, and business decisions.

You'll also contribute to the growth of our research practice by advancing methods, supporting research operations, sharing expertise, and mentoring less experienced researchers. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

Research

Strategy & Planning - Partner with product, design, and cross-functional teams to understand research objectives, define priorities, and build research roadmaps that support strategic decision-making.

Methodology

Selection & Study Design - Recommend and apply the most effective qualitative and quantitative research methods to answer key questions, and develop research plans, discussion guides, screeners, surveys, and other study materials.

Research

Execution - Plan and conduct a range of generative and evaluative research activities, including interviews, usability testing, surveys, card sorting, concept testing, and A/B testing.

Insight

Synthesis & Storytelling - Analyze and synthesize findings from multiple data sources, identify meaningful insights and opportunities,



and translate research into clear deliverables, presentations, and narratives tailored to different audiences.

Practice

Development - Contribute to the evolution of the research practice by embracing innovative technologies and artificial intelligence-powered solutions, sharing expertise, and mentoring less experienced researchers. You have relevant experience. You bring 3-5 years of dedicated user experience research experience with a solid focus on digital products and experiences across web, mobile, and desktop platforms.

You give meaning to data. You can demonstrate experience in qualitative and quantitative research methodologies, participant recruitment, usability testing, survey design, and research platforms such as Maze, UserTesting, Qualtrics, or similar tools. It’s an asset if you have experience using AI-enabled research tools and emerging technologies to improve research efficiency and impact. You have a degree/diploma in Human-Computer Interaction, Psychology, Sociology, Cognitive Science, Information Studies, Anthropology, or a related field.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

Accessibility

Standards, Digital Content, Group Problem Solving, Leadership, Persona Creation, Researching, User Behavior, User Experience (UX), User Interface (UI) Design, Wireframing #

📌 Telecommute Senior User Experience Researcher (Toronto)
🏢 CIBC
📍 Toronto