The Store Manager builds and retains a high performing team, creates a consistent environment of world class customer service and exceeds sales plan through foundational excellence.

The Store

Manager is a dynamic, attentive and inspiring leader who has mastered relationship building with team members and customers alike; The Store Manager builds a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic and engaged team members. Holds the leadership team accountable for active floor management by assigning shifts, reviewing results and providing feedback to maintain a five-star customer experience. Monitors individual team member performance and developing action plans for improvement through weekly performance discussions using customer reviews, mystery shops and through the use of SBI coaching.

Providing ongoing coaching and training to enhance individual selling skills, behaviors and processes. Coaching the team to achieve all set productivity goals for front of house and alterations. Drives customer loyalty by clientele calls to maximize appointment build and provide customer service for the entire event.

Resolves all customer issues and partners with Regional Director or Contact Center, as needed. Respond promptly to all customer questions providing product and service information. Builds relationships to meet and exceed customer satisfaction and loyalty.

Speaks to every customer before they leave to validate their experience, resolving any issues in the moment. Develops and manages customer service strategies to deliver a 4.8 customer rating, addressing all negative reviews and solving root cause. Sets expectations and holds team accountable to achieve “Hall of Fame” goals/status and Diamond Loyalty Store club.

Manages to motivate many kinds of direct reports and team members or project members. Dedicated to meeting the expectations and requirements of internal and external customers. Acts with customers in mind and holds their team accountable for doing the same.

Maintains store standards to support a flawless shopping experience. Responsible for flawless execution of all marketing, promotions and markdowns. Maintains a skilled dress code and adheres to the company Dress Code policy.

Leads the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership,



for front of house and alterations combined. Drives sales through KPIs, to achieve a balanced Ranked Scorecard. Manage turnover goals by role by reviewing applications and conducting two interviews for all team members.

Makes good decisions based upon a mixture of analysis, business acumen, experience, and judgement. Identifies and prioritizes critical business issues and aligns the team. Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.

Conducts weekly management meetings. Communicates daily sales goals to all team members and drives action through ChatIns/Chat Outs. Leads networking efforts to staff the store, scheduling time weekly to network and hire team members whose availability, experience and qualifications meets the store’s needs.

Builds a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days. Participates in quarterly succession planning meetings with Regional Director. Conducts coaching conversations with every team member, weekly, bi-weekly and monthly based on role and team member performance.

Creates an optimized schedule that meets the needs of the business, reviewed quarterly. Writes weekly schedules based on productivity to meet the needs of the customer and sales while controlling total monthly income. Guide the development of consistent routines throughout the store at all levels, work to achieve all daily, weekly and monthly routines and tasks while planning time effectively.

Executes, monitors and assesses the five stages of training for all team members to ensure each team member has completed role specific training that they need to be successful. Ensures performance management strategy is implemented and consistent at all levels. Handles all employee relations issues and partners with Regional Director, as necessary, to determine action plans and performance management strategy to improve individual performance and the team as a whole.





Deals with performance issues directly and timely. Creates a sales culture of inspiration by recognizing strong performance and celebrating achievements, Provides all team members with good working conditions and the personal respect each team member deserves. Executes and holds team members accountable for Beautiful Store Standards to ensure flawless execution of all merchandising strategies to maximize sales.

Requires all store team members to consistently maintain pristine housekeeping standards on the selling floor and back room. Addresses fixture replacement and store repairs. Adapts style to support and influence team members.

Follows all loss prevention, security processes and policies at all times. Manages all expenses, budgets including payroll, shrink, supplies, fixtures/equipment and travel. Responsible for the store payroll and ensure it does not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.

Manages scheduling strategies in partnership with Regional Director. Monitors timeline completion of tasks in Task Management. Follows all procedures to ensure accuracy of bi-annual physical inventories.

Manages authorized contests in partnership with leadership team to motivate store team. Focus on own development and learning, complete all training as assigned for on-going development. Holds frequent performance and development discussions.

Ensures that the team and direct reports have the skills and training they need. Takes quick action to bridge any training or learning gaps. Knowledgeable of internal business end-to-end processes and priorities and executes them to compete in the marketplace to improve service.

Open to coaching and feedback to improve behaviors and/or processes. Capitalizes on feedback from coaching/SBI conversations with managers. Is available and ready to help.

Monitors Event Team

Captain strategy to lead all bridal shows and outreach initiatives. and talk to and hear customers. The employee must be able to see close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.

High School

Diploma or degree. Four years prior retail management experience in an apparel or specialty store environment.

📌 Temporary Full-Time Store Manager (Cambridge)
🏢 David
📍 Cambridge