Réseau ACCESS Network

HIV/Hepatitis Health and Social Services

Employment Opportunity:

Temporary Social Worker/Social Service Worker (35 hours per week)

The Social Worker/Social Service Worker provides in-the-moment, client-centered support, case management and a range of interventions to assist individuals living with HIV/HCV.

The position is responsible for the following:

Direct Client Services

- Works with appropriate health care providers to ensure appropriate treatment and/or care plans are developed, implemented and evaluated.
- Monitors client’s progress – including evaluation of, and adjustments to, treatment/care plans, maintains supportive relationship with the client and family members as well as substitute decision makers and links to and coordinates required services while coordinating client care.
- Participates as an active member of the Direct Client & Clinical Services Departments’ multidisciplinary team, and acts as a clinical resource consultant, in regular client conferences to provide a forum for discussion of possible resolutions to client care issues and to provide an opportunity to initiate improvements in the quality of service provided to the client.
- Provides one-on-one and/or group supportive counselling.
- Provides travel accompaniment to registered Agency clients accessing services within or outside of the organization.

Case Management

- Completes social work assessment to identify client psycho-social needs and determine therapeutic treatment goals.
- Provides comprehensive case management, support, and internal/external referral services for program clients, ensuring all notes are completed within 24 hours in both paper and system records.
- Monitors and re-assesses client progress on an ongoing basis, and adjusts goals and treatment program accordingly, to ensure that assessment needs are realized.
- Manages service delivery in conjunction with the treatment team, clients, their family members and substitute decision makers, and other service providers/agencies, via telephone, home visiting, office visiting, and written conferences
- Assists in completing forms and needed paperwork (i.e. Ontario Works, ODSP, Trillium, Birth Certificate, tribunal, etc...).
- Advocates on behalf of service users for better services.
- Refers to appropriate health care provider, to offer educational health and treatment information.
- Uses sound professional judgment and acts in accordance with all Réseau ACCESS Network policies and procedures and standards of practice set forth by the Ontario College of Social Workers and Social Service Workers (OCSWSSW)

Practical Assistance

- As per established guidelines, facilitate practical support assistance (i.e. bus tickets, and trillium deductible).
- Accompany clients needing additional supports to medical appointments. Staff must have completed their “G” licence and have a good driving record, be covered under the Agency’s vehicle insurance, or have appropriate insurances if using their own vehicles.

Outreach and Support

- Provide ongoing home visits for housebound and hard to reach registered clients.
- Provide hospital/jail visits as requested/needed by registered clients.

Enhance Partnerships

- Participate in community committees (as needed) established to enhance services for mutual clients.
- Act as spokesperson for clients on issues of HCV to community partners.

Administration





- Protects client privacy and confidentiality in accordance with legislation, Réseau ACCESS Network policies, and standards established by OCSWSSW.
- Maintains accurate and up-to-date clinical records, documenting client assessment, goals, treatment plans, and interventions in alignment with professional standards of practice.
- Performs administrative duties related to the role, including time management, documentation, report preparation, and other assigned tasks.
- Participates in ongoing program review and evaluation with continuous quality-improvement focus, providing recommendations to the Manager of Education and Engagement and/or Executive Director.
- Develops and maintains secure and confidential online client files and databases, including contact information, activities and service history.
- Ensure timely completion and submission of all required reports to the appropriate systems and stakeholders (i.e. OCASE, OCHART, LINK2Feed, etc.), meeting all established deadlines.
- Supports the development and implementation of organizational policies and procedures.
- Engages in provincial networking opportunities with peer Social Workers and Social Service Workers to support professional growth and knowledge exchange.
- Contribute actively as a team member in all team functions, including program planning, team and department meetings, and case conferences.
- Coordinates knowledge transfer to staff, in consultation with the Manager of Education and Engagement, to contributes to the effective day-to-day operations of the agency.

Responsibilities to: Manager of Education and Engagement

- Compile and submit activity reports and pertinent statistics as requested.
- Meet regularly with the Manager of Education and Engagement to keep them fully informed on program developments, problems successes and activities.

Other:

- Contributes to a safe and healthy environment by following safe work procedures, reporting injuries, illnesses, and unsafe working conditions
- Maintain and develop professional competence and learning.
- Perform other related duties as assigned by the Executive Director or Manager of Education and Engagement.
- Assist with the regular upkeep of Réseau ACCESS Network offices.

The successful candidates will have the following:

- BSW or MSW preferred or undergraduate degree/certificate from a recognized university / college.
- Minimum two years’ experience providing case management with individuals with chronic disease and issues relating to mental health and substance use.
- Must hold a current membership certificate with the Ontario College of Social Workers and Social Service Workers, or eligibility for membership with designated College.
- Demonstrated knowledge of Indigenous communities, cultures, perspectives and organizations as well as an understanding of the effects of intergenerational trauma on Indigenous persons.
- Strong knowledge of issues affecting marginalized communities.
- Thorough knowledge and understanding of the local health and social service sector, government programs and current legislation that may affect clients.




- Demonstrated ability to work under pressure, to anticipate potential problems/conflicts and take appropriate actions and to meet deadlines.
- Excellent interpersonal, presentation and communication skills.
- Demonstrated ability to work independently and as a team member within an evolving role in a multidisciplinary environment.
- Excellent advocacy and negotiation skills.
- Thorough knowledge and experience of HIV/HCV and/or harm reduction, addictions and mental health considered an asset.
- Bilingual (French/English) candidates or those of Indigenous descent will be given priority consideration for this position if found qualified.

Working Conditions

- Work requires a high degree of analysis, independent judgment, and mental challenge when developing solutions to improve psycho-social functioning, prevent unnecessary deterioration, and promote client independence
- Physical requirements include the dexterity to reach, stand, squat, twist, lift light loads, and the ability to do sedentary work.
- Must be adaptable to work evenings and weekends.
- Must be able to work in a variety of settings (home settings, jail, and other agencies).
- Overtime is compensated by time off in lieu.
- Access to a vehicle with valid driver’s license and appropriate work-related insurance coverage.

Interested applicants are asked to submit a resume with a cover letter by the closing date of September 22, 2026, at 4:00 pm.

NOTE: Resumes without cover letters will NOT be reviewed.

ACCOMMODATION:

Réseau ACCESS Network is committed to providing accommodation for people with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Reasonable accommodation will be made for qualified individuals with disabilities who can perform the essential functions of the position with or without accommodation.

Employees requiring accommodation should notify the employer in writing as soon as the need for accommodation is known.

All accommodation requests will be handled confidentially and assessed on an individual basis.

DIVERSITY, BELONGING, EQUITY, AND INCLUSION STATEMENT:

The Agency values the contributions of people living with HIV and/or Hepatitis C; persons with lived/living experience who use drugs; members of 2S-LGBTQQIAP communities; individuals from Indigenous, First Nations, Inuit, and Métis communities, Black, Brown, Asian, Latinx, Middle Eastern, and members of the global majority, and persons with dis/abilities. As a bilingual agency, Francophone candidates are also encouraged to apply. The Agency encourages candidates to self-identify upon application.

Réseau ACCESS Network strives to build an inclusive workforce that reflects the rich diversity of the community in which we live. The Agency prioritizes belonging, equity, diversity, and inclusion, and challenges structural forms of oppression like racism, colonialism, and white supremacy, which sustain unjust social and racial hierarchies within the health care continuum.

As an Agency operating on Robinson Huron Treaty Territory (1850) that is actively working towards reconciliation, Réseau ACCESS Network recognizes that these are the traditional lands of the Atikameksheng Anishnawbek and Wahnapitae First Nations. These peoples, along with Métis and Inuit Nations, currently and historically have cared for these lands.

Job Type: Full-time

Pay: From $24.00 per hour

Expected hours: 35.0 per week

Work Location: In person

📌 Temporary Social Worker/Social Service Worker (Greater Sudbury)
🏢 Réseau ACCESS Network
📍 Greater Sudbury