Advance your career with Teleperformance as a Customer Support Specialist II in Toronto. Engage with B2B clients, ensuring productive resolutions in a hybrid workspace setting. As a Customer Support Specialist II at Teleperformance, you will work directly with dental offices to streamline customer interactions and enhance service delivery.

This role blends remote and on-site work after the initial 90 days, focusing on complex issue resolution while supporting various account structures. Your ability to empathize with customers will be vital. Key Responsibilities:

- Address order-related concerns, including returns and discrepancies
- Maintain essential customer master data and account structures
- Process and manage non-voice order queries
- Handle defective product reports with accuracy
- Triage complex customer issues effectively Requirements:
- 1-2 years of experience in customer service or B2B
- Strong problem-solving capabilities
- Experience with managing multi-layered accounts
- Proficiency in CRM systems and case management tools
- Excellent written communication skills Leverage your skills in customer support and operational excellence to achieve results with Teleperformance.

📌 Toronto Customer Support Specialist II
🏢 Teleperformance Spain
📍 Toronto