- Direct and coordinate Adjusters’ and Customer Service Representatives’ claims-processing activities
- Achieve objectives for commitment, excess-cost management, efficiency, and customer service
- Measure team performance and ensure quality claims handling, compliance with standards and procedures, and productivity
- Organize, plan, and control the optimal use of human, financial, and material resources according to budget
- Promote teamwork and guide technical training
- Participate in improving operational processes
- Make team decisions regarding claims processing and indemnity payments in accordance with company standards
- Promote the brand image and business principles to partners

Requirements

- At least 3 years experience in claims handling
- Demonstrated ability to coach and develop employees’ skills and performance
- Strong decision-making capabilities
- Excellent computer skills and knowledge
- Strong sense of personal responsibility
- Customer-focused and people-oriented
- Ability to create an open and honest environment
- Act with integrity
- Strive for excellence




- Candidates must be eligible to work in Canada from the anticipated start date and throughout employment
- No employer-specific immigration sponsorship or support is provided

Core Competencies

Demonstrates expertise in claims processing and team management, with a strong focus on efficiency, compliance, and customer service. Proven ability to coach and develop team members while promoting a collaborative and responsible work workplace.

Highest-signal resume keywords

- Claims Handling Experience
- Team Leadership
- Decision-Making Capabilities
- Customer Service Orientation
- Operational Process Improvement

ATS Optimization Keywords

Hard Skills

- Claims Processing
- Performance Measurement
- Budget Management
- Quality Assurance
- Technical Training

Soft Skills

- Coaching
- Integrity
- Responsibility
- Teamwork
- Communication

Industry Keywords

- Claims Management
- Compliance Standards
- Customer-Focused
- Indemnity Payments
- Operational Efficiency

Tools & Technologies

- Computer Skills

📌 Unit Claims Manager - Auto (Mississauga)
🏢 Jobtailor
📍 Mississauga