Shape the future of IT Services as a UX Strategist in Digital Transformation. Focus on designing impactful experiences and workflows that enhance user engagement and satisfaction. This senior position requires an experienced qualified who excels in UX design, journey transformation, and service engineering. Collaborate with product leaders and ensure design principles align with organizational goals, while driving user-centric solutions. Key Responsibilities:

- Define and execute experience strategies for the IT portfolio
- Conduct usability tests and journey mapping sessions
- Collaborate with teams to maintain design fidelity
- Engineer simplified workflows across digital platforms
- Develop approaches to increase service adoption and change Requirements:
- 7+ years in UX and service engineering
- Proven track record in journey transformation
- Familiarity with AI-enabled service design
- ITIL certification knowledge is preferred
- Must maintain work eligibility in Canada Bring your strategic UX vision to elevate user experiences and drive digital transformation successfully.

📌 UX Strategist in Digital Transformation (Montreal)
🏢 Jobtailor
📍 Montreal