Shape community relations as the TELUS Manager of Community and Service Excellence based in Surrey, BC. Drive a technician team to deliver outstanding customer service while maximizing sales potential.

This role focuses on managing a dedicated technician team of 15-20 members aimed at enhancing the customer experience. You will implement sales initiatives and operational strategies, ensuring high standards of service delivery while fostering robust community bonds.

Master team engagement and accountability for optimal performance.

Key Responsibilities:

- Develop technician team through coaching and mentorship
- Champion technician sales while achieving revenue growth
- Oversee daily operations and solve customer issues
- Analyze customer feedback to inform strategies
- Ensure compliance with safety and budget plans

Requirements:

- 5+ years in telecommunications or related fields
- Experience in leading technical teams and operations
- Strong skills in real-time problem resolution
- Advanced communication to align team objectives
- Proficient in English for stakeholder engagement

Lead TELUS' commitment to service excellence while impacting community growth and development.

📌 TELUS Service Excellence Manager Role (Surrey)
🏢 Intello Technologies
📍 Surrey