CMHA Kelowna & District is currently seeking to hire a full-time, 12-month term position, position offering 37.5 hours per week Monday, Tuesday, Wednesday and Friday 9:00am-5:00pm. Thursday 11am-7pm)

WHO IS A YOUTH NAVIGATOR?

The Youth Navigator provides outreach and navigation services to vulnerable youth ages 16-24 in the Central Okanagan, both in the community and at satellite sites throughout the region. This position supports youth transitioning to adulthood by helping them overcome barriers, access community resources, and build essential life skills.

Responsibilities include one-on-one support, group facilitation, and delivering programs that promote independence and community integration.

WHAT DOES A YOUTH NAVIGATOR DO?

Conduct interviews with participants to identify needs and challenges

Collaborate with health and social service providers to develop tailored case plans

Document participant needs and assist in selecting appropriate programs

Receive and address participant feedback, inquiries, and complaints

Advocate for participants in areas such as housing disputes, financial aid, and volunteer opportunities

Identify and assess potential emergency situations, developing short-term strategies as necessary

Assist participants in developing physical, social, emotional, and life skills goal setting, including personal hygiene, meal planning, and financial management

Provide guidance on maintaining appointments and improving interpersonal skills

Identify and inform participants about available social, economic, recreational, and educational resources in the community

Facilitate access to necessary services to meet participant needs

Manage administrative transactions related to participant accounts, petty cash, and rent supplements

Maintain accurate records, including case files, progress reports,



and daily logs

Performs other related duties as assigned

YOUR STRENGTHS & EXPERIENCE:

Diploma in Community/Social/Human Services required

Minimum 1 year of recent, related experience or a combination of education, training, and relevant experience

Valid Class 5 driver's license

Reliable vehicle and ability to travel between facilities and other locations on a frequent basis

Ability to provide a Driver's Abstract& ICBC Claims & Insurance History

Ability to obtain Rate Class 007 Business Insurance

Criminal Record Check clearance in the Vulnerable Sector

Certificates in First Aid, CPR and Naloxone considered an asset

Ability to establish and maintain rapport with participants

Communicates effectively, both verbally and in writing

Ability to work independently and collaboratively with a team

Maintain confidentiality and ethical standards in all interactions

Demonstrate cultural competence and sensitivity

Ability to maintain consistent professional boundaries

Proficient in Microsoft Outlook, Word and Excel

Experience using case management systems

Ability to analyze and assess participant situations and needs critically

Strong organization and prioritization skills

Capacity to observe and recognize changes in participant behavior and circumstances

Demonstrate conflict resolution and problem-solving abilities

Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma,



drug/alcohol use, homelessness, mental health challenges and/or mental illness

WHO IS CMHA KELOWNA & DISTRICT?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization.

We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICT OFFERS YOU:

A competitive hourly wage of $25.30

Dental, Health & EAP Perks

Wellness Spending Account

RRSP matching program

Vacation & Personal Health Days A workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression.

These values are embedded in the work CMHA Kelowna & District does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

📌 Youth Navigator (Winnipeg)
🏢 Canadian Mental Health Association
📍 Winnipeg