Elevate your career with PNC as a Senior Customer Service Representative Specialist, based remotely. This role requires robust problem-solving skills and proficiency in customer management across multiple channels.

PNC seeks an experienced professional who will support a sophisticated client base within the Treasury Management Care Center. As a Senior Customer Service Specialist, you'll leverage advanced tools and skills, dealing with inquiries in a fast-paced environment.

Your focus will be on delivering solutions while maintaining high customer satisfaction consistent with PNC's core values.

Key Responsibilities:

- Handle advanced customer service inquiries for complex products
- Investigate and resolve issues efficiently across multiple channels




- Deliver the CARES model to enhance customer experiences
- Document and minimize customer interactions effectively
- Mentor and coach the customer service team as needed

Requirements:

- Requires 3+ years of relevant experience
- Associates degree or equivalent experience
- Bilingual in Spanish is strongly preferred
- Ability to manage multiple priorities effectively
- Proven problem-solving and decision-making skills

Utilize your expertise in customer service and relationship building with PNC to drive exceptional client experiences.

📌 Senior Customer Service Specialist at PNC (Winnipeg)
🏢 Visa Hunt
📍 Winnipeg