About The Role

We're looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.

About The Role

We're looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.

You should be persistent and firm without being aggressive, with strong English communication and follow-through.

What You'll Do

Manage a portfolio of delinquent/overdue accounts

Make outbound calls and send emails to follow up on outstanding payments

Handle customer objections and payment delays professionally

Follow up consistently on payment commitments

Maintain accurate records and next steps

Work toward daily and weekly collections targets and KPIs

Requirements

What We're Looking For

Several years of hands-on collections experience in a dedicated Collections role (Collections Officer, Collections Specialist, Collections Agent, or Collections Representative) — actively working overdue accounts,



negotiating payment arrangements, and managing a delinquent portfolio.

Experience handling US customers/accounts is strongly preferred

Strong spoken and written English

Comfortable with high-volume outbound calls

Clear, direct, and concise communicator

Firm, persistent, and skilled

Strong follow-through and accountability

Comfortable working with targets and performance metrics

This Role Is Not a Fit If:

Your background is Accounts Receivable, Billing, Credit Analyst, or Credit Controller without a standalone Collections title

Your "Collections" title involved mostly clerical, reconciliation, or data-entry duties rather than actively working overdue accounts and negotiating payments

Benefits

We offer:

CAD $4,000/month gross, depending on relevant experience and demonstrated collections expertise

Fully remote

📌 Collections Officer (Remote - Canada) (Regina)
🏢 Smart Apartment Data
📍 Regina