Lead the Microsoft support team as a Senior Manager in Technical Engineering at Ingram Micro. This hybrid role focuses on enhancing strategic vendor relationships through effective contract and SLA management.
As a key figure in Ingram Micro’s Mississauga office, you will oversee the end-to-end account management for the Microsoft support partnership. Your role will require deep knowledge of Unified Support agreements and managing high-impact escalations. You’ll ensure that the team adheres to strict governance standards and performance metrics, ultimately driving success through a disciplined process. This position is ideal for an experienced leader passionate about technology and vendor partnerships.
Key Responsibilities: - Manage Microsoft support contract, entitlements,
and renewals - Define SLAs and hold vendors accountable - Construct effective escalation routes and governance structure - Drive critical case resolutions with a visible leadership approach - Develop a high-performing global technical support team
Requirements: - Proven experience in the Microsoft partner ecosystem - Robust capabilities in strategic relationship management - Excellent communication and leadership skills - Understanding of metrics and performance reporting - Experience with automation in support processes
Bring your leadership strength to Ingram Micro and help shape the future of technical engineering support.#J-18808-Ljbffr