Become a Guest Reservations Agent at CapWest, where strong service and communication skills will enhance guest experiences. This role focuses on managing reservations and maximizing hotel revenue.
You will efficiently handle guest inquiries and accurately input reservation details into systems, ensuring a smooth booking process for our clients. Your ability to upsell room types and collaborate across departments enhances service levels, making a significant impact on guest satisfaction.
Key Responsibilities:
• Respond promptly to phone and online reservation inquiries
• Input guest details into the property management system
• Provide information on room rates and hotel amenities
• Modify or confirm reservations as needed
• Collaborate with Sales to manage group bookings
Requirements:
• High school diploma or equivalent required
• Previous experience in hotel or customer service preferred
• Solid proficiency with reservation systems
• Excellent English communication skills
• Professional demeanor and guest-focused attitude
Bring your expertise to CapWest and help create memorable stays for guests.
#J-18808-Ljbffr

📌 Guest Reservations Agent at CapWest (Vancouver)
🏢 CapWest
📍 Vancouver