Join our team as a Hotel Guest Services Representative to provide outstanding service at the front desk. Engage with guests, manage reservations, and ensure seamless stays every day.
In this role, you will be the first point of contact for guests and play a crucial part in their experience. Responsibilities include greeting visitors, overseeing check-ins, assigning rooms, and processing transactions. Your ability to resolve guest conflicts and maintain accurate records will be vital for success.
Key Responsibilities:
• Welcome guests at the front desk
• Facilitate check-ins and check-outs efficiently
• Assign rooms and provide keys
• Handle payment processing and billing duties
• Address guest inquiries and resolve issues
Requirements:
• Previous experience in customer service or hospitality
• Excellent interpersonal skills and communication ability
• Effective problem-solving and conflict resolution skills
• Knowledge of hotel management software is an advantage
• Capacity to coordinate additional services for guests
Enhance guest experiences while managing reservations, payments, and valuable information as a Hotel Guest Services Representative.
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📌 Hotel Guest Services Representative (Whistler)
🏢 Ontario Trillium Foundation
📍 Whistler