Join the Toronto Blue Jays as a Senior Manager of Ballpark Experience & Operations, focusing on creating exceptional fan interactions during games and events at Rogers Centre.
As part of the Fan Experience & Concessions team, you will oversee operational strategies aimed at enhancing guest experiences. You will lead a dedicated team, addressing fan feedback and ensuring operational efficiency in a fast-paced environment. Your role will involve extensive collaboration across various departments to refine services and operational standards.
Key Responsibilities:
• Supervise event planning and operations for all games
• Manage recruitment, training, and support for part-time staff
• Direct Fan Services, ensuring quality service recovery




• Develop staffing models and operational procedures
• Lead efforts for accessibility and fan issue resolution
Requirements:
• At least five years of experience in event operations
• Proven people leadership and management skills
• Solid judgment and conflict resolution abilities
• Proficiency in operational planning and budgeting
• Available for evenings, weekends, and holidays
Bring your passion for sports and operational excellence to enhance fan experiences at the Toronto Blue Jays.
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📌 Ballpark Operations Senior Manager - Toronto Blue Jays
🏢 Toronto Blue Jays
📍 Toronto