Shape customer satisfaction as a Customer Experience Lead at Scotiabank in Sherbrooke, QC. Lead a dynamic team focused on customer relationships and effective service management.
In this key role, you will guide your team of Customer Experience Associates, ensuring top-notch service and adherence to Scotiabank's values. Your leadership will be crucial in addressing customer issues and enhancing branch service delivery through innovative practices and change management.
Key Responsibilities:
• Lead and develop your team for superior service
• Strengthen customer relationships with personalized support
• Handle emergencies and customer complaints effectively
• Propel branch success by optimizing customer interactions
• Assist in the rollout of new service policies
Requirements:
• Robust leadership and coaching abilities
• Experience managing a customer service team
• Flexibility to adapt to branch scheduling needs
• Background in the banking industry is preferred
• Proficiency in both English and French required
Drive your team's performance and foster exemplary customer experiences at Scotiabank.
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