Shape the future of eye care with ZEISS as an Ophthalmic Support Specialist in Toronto. This role focuses on providing crucial technical support for medical devices across Canada.

In this position, you will offer both field and remote technical support for ZEISS ophthalmic devices, ensuring seamless operation and customer satisfaction. Your responsibilities include troubleshooting, repairing, and maintaining equipment while coordinating with cross-functional teams to meet customer needs and regulatory standards. Training and documentation are also key components of this role.

Key Responsibilities:



• Troubleshoot and resolve customer issues effectively • Install and configure ophthalmic devices and related systems • Maintain detailed records of service incidents in the CRM • Schedule and manage technical service appointments • Collaborate on product enhancements with teams

Requirements: • Five-plus years in technical support or consulting • Bachelor's degree in IT or healthcare technology • Advanced knowledge of cloud solutions and systems integration • Familiarity with API integration and connectivity issues • Robust interpersonal and collaboration skills

Make your mark at ZEISS by delivering quality solutions in ophthalmic technology. #J-18808-Ljbffr

📌 Ophthalmic Support Specialist at ZEISS (Winnipeg)
🏢 ZEISS Group
📍 Winnipeg