Transform customer service management with EDC as a Senior Developer focused on ServiceNow CSM solutions. This hybrid role encourages effective collaboration to deliver impactful digital experiences.

You will play a pivotal role in enhancing EDC's capabilities within the Digital & Technology Solutions group. With over 5 years of experience in ServiceNow, you will lead CSM developments and engage stakeholders to ensure seamless operations. Contribute to a culture of empowerment and continuous improvement in a diverse environment.

Key Responsibilities:



• Create and maintain scalable ServiceNow CSM solutions • Lead case model designs and workflow implementations • Ensure compliance with platform governance and security standards • Mentor teams in reusable development patterns and best practices • Support integrations with enterprise systems and tools

Requirements: • Degree in Computer Science, IT, or related discipline • 7+ years of software engineering experience • 5+ years specifically with ServiceNow CSM • Familiarity with agile methodologies and large-scale projects • Robust troubleshooting and analytical skills

Make a significant impact by shaping the future of customer service solutions at EDC. #J-18808-Ljbffr

📌 Senior Developer for ServiceNow at EDC (Winnipeg)
🏢 Export Development Canada
📍 Winnipeg