Join Metrolinx as a Manager of Customer Communications, where you will elevate customer experience through effective communication strategies. This role emphasizes real-time information and operational excellence.
In the position of NOC Customer Communications Manager, you will be responsible for leading communications across all brands of Metrolinx. You will employ a metrics-driven approach to ensure alignment with high standards of service delivery. Managing a team in a 24/7 environment, you will facilitate timely communications that enhance customer loyalty and satisfaction.
Key Responsibilities:
• Oversee daily operations of customer communication channels
• Implement governance for effective content and bilingual messaging
• Manage accurate service status dissemination 24/7




• Develop and execute customer communication strategies
• Initiate projects to enhance service delivery standards
Requirements:
• Degree in business, communication, or related area
• Demonstrated experience in customer communications
• Solid people management skills in transit environments
• Knowledge of communications planning and HR legislation
• Proficient in project management and MS Office tools
Showcase your leadership in customer communication to help Metrolinx enhance community connectivity.
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📌 Manager of Customer Communications at Metrolinx (Oakville)
🏢 Metrolinx
📍 Oakville