Elevate your career as a Voice and Video Engineer in Calgary with expertise in Cisco UCCX, CUCM, IVR, and more. This hybrid role allows you to optimize call center technology every day.
This 1-year contract role focuses on advanced skills in managing Cisco Unified Contact Center Express and Unified Communications Manager. You will lead the configuration of call queues, support BVOIP operations, and ensure disaster recovery procedures are effectively implemented. The ideal candidate has a strong background in troubleshooting and managing workforce optimization strategies.
Key Responsibilities:
• Maintain and optimize voice infrastructure for dispatch operations
• Manage Calabrio workforce management system and reporting
• Configure and maintain Finesse call queues and routing




• Execute and test disaster recovery procedures
• Provide technical leadership for voice improvements
Requirements:
• Minimum 5 years experience with Cisco voice infrastructure
• Current Cisco certification (CCNA Collaboration or higher)
• Proven experience in mission-critical call center operations
• Solid troubleshooting skills in queue management
• Basic understanding of IVR software
Bring your expertise in Cisco voice technology and call center management to impact Calgary's communication landscape.
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📌 Hybrid Voice and Video Engineer Calgary
🏢 apptoza
📍 Calgary