Lead Prophix's Customer Success efforts from the Greater Toronto Area as the Director, focusing on measurable outcomes and customer engagement. This role is pivotal for driving retention strategies and enhancing customer relationships.

In your role, you will be responsible for managing a global team that emphasizes retention, satisfaction, and engagement across a diverse customer base. You will develop strategies that align with Prophix's evolving product suite and support the full renewal cycle. Building solid cross-functional partnerships will be essential for improving the customer journey and achieving joint outcomes.

Key Responsibilities:



• Manage a high-performing global Customer Success team • Own and report on GRR and NRR outcomes • Create and implement customer success strategies across regions • Facilitate the end-to-end renewal and deal processes • Analyze customer metrics to drive improvements

Requirements: • 7+ years in customer-facing leadership roles • Proven experience with customer retention metrics • Capability to execute multi-regional success strategies • Strong team development and coaching skills • Excellent communication with C-level stakeholders

Empower finance teams through effective customer success leadership at Prophix. #J-18808-Ljbffr

📌 Director of Customer Success Role at Prophix (Toronto)
🏢 Prophix
📍 Toronto