Become the Customer Concerns Manager at Tangerine, Canada's leading digital bank, where innovation meets dedication. Drive improvements in complaint handling while ensuring compliance and fostering customer satisfaction.
You will contribute to the success of the Complaints Centre of Excellence, overseeing the Wealth Management Complaints and Investigations program. Your role will entail analyzing complaints, maintaining robust relationships with internal and external stakeholders, and ensuring all activities adhere to regulatory standards. The position offers a chance to lead a high-performance team in an inclusive environment.
Key Responsibilities:
• Analyze client complaints thoroughly and prepare detailed responses
• Ensure compliance with all regulatory requirements




• Collaborate with internal teams to enhance operational efficiency
• Monitor complaint trends and suggest improvements
• Provide clear communication to clients regarding their inquiries
Requirements:
• Degree or diploma in a relevant field
• At least 5 years of experience in financial services
• Strong understanding of Canadian securities regulations
• Excellent written and verbal communication
• Bilingual in English and French preferred
Join Tangerine to lead innovative customer solutions and strengthen relationships across the banking sector.
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📌 Customer Concerns Manager - Tangerine Bank (Ottawa)
🏢 Tangerine Bank
📍 Ottawa